TERMS & CONDITIONS FOR CLIENTS 

Effective January 1, 2022, Version 3.3

Realtime Services Minimums & Cancellation Deadlines

Post-Production Services Minimums & Cancellation Deadlines

1. Transcription requests of similar service and delivery time have a minimum of  15 minutes per file or group of files delivered on the same day.
2. Transcription requests must be cancelled within one hour of sending the audio file to avoid late cancellation charges.
3. The time associated with a cancellation notice is based on when the notice is received by Caption First and not on when it was sent.

Realtime Services Charges

Post-Production Services & Turnaround Times

Discounts

Surcharges

Payments

Miscellaneous

Educational Institutions

Government Organizations

Realtime Captioning & Transcription Services